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var(--transition);justify-content:center;align-items:center;margin-bottom:4px;display:flex}.k-drop-icon.active{background:var(--accent-blue);color:#fff;transform:scale(1.05)}.k-drop-title{color:var(--text-primary);font-size:14px;font-weight:600}.k-drop-sub{color:var(--text-muted);margin-bottom:4px;font-size:12px}.k-upload-list{flex-direction:column;gap:8px;display:flex}.k-upload-item{background:var(--bg-secondary);border:1px solid var(--border-light);border-radius:var(--radius-md);transition:border-color var(--transition);align-items:center;gap:10px;padding:10px 12px;display:flex}.k-upload-item.done{border-color:#22c55e40}.k-upload-item.error{border-color:#ef444440}.k-upload-item-icon{border-radius:var(--radius-sm);background:var(--accent-red-dim);width:32px;height:32px;color:var(--accent-red);flex-shrink:0;justify-content:center;align-items:center;display:flex}.k-upload-item.done .k-upload-item-icon{background:var(--accent-green-dim);color:var(--accent-green)}.k-upload-item.error .k-upload-item-icon{background:var(--accent-red-dim);color:var(--accent-red)}.k-upload-item.processing .k-upload-item-icon{background:var(--accent-amber-dim);color:var(--accent-amber)}.k-upload-item-body{flex:1;min-width:0}.k-upload-item-top{justify-content:space-between;align-items:center;gap:8px;margin-bottom:5px;display:flex}.k-upload-item-name{color:var(--text-primary);white-space:nowrap;text-overflow:ellipsis;font-size:13px;font-weight:500;overflow:hidden}.k-upload-item-meta{color:var(--text-muted);font-variant-numeric:tabular-nums;flex-shrink:0;font-size:11.5px}.k-upload-progress{background:var(--border);border-radius:2px;height:3px;overflow:hidden}.k-upload-progress-fill{background:var(--accent-blue);border-radius:2px;height:100%;transition:width .3s}.k-upload-status{align-items:center;gap:5px;font-size:11.5px;font-weight:500;display:flex}.k-upload-status.processing{color:var(--accent-amber)}.k-upload-status.done{color:var(--accent-green)}.k-upload-status.error{color:var(--accent-red)}.k-upload-remove{border:1px solid var(--border);background:var(--bg-card);width:24px;height:24px;color:var(--text-muted);cursor:pointer;transition:all var(--transition);border-radius:5px;outline:none;flex-shrink:0;justify-content:center;align-items:center;display:flex}.k-upload-remove:hover{background:var(--accent-red-dim);color:var(--accent-red);border-color:#ef44444d}.k-upload-tips{flex-direction:column;gap:8px;display:flex}.k-upload-tips-label{text-transform:uppercase;letter-spacing:.5px;color:var(--text-muted);font-size:11px;font-weight:700}.k-upload-tips-grid{grid-template-columns:repeat(2,1fr);gap:6px;display:grid}@media (width<=600px){.k-upload-tips-grid{grid-template-columns:1fr}}.k-upload-tip{color:var(--text-secondary);background:var(--bg-secondary);border:1px solid var(--border-light);border-radius:var(--radius-sm);align-items:center;gap:8px;padding:7px 10px;font-size:12.5px;display:flex}.k-upload-tip-icon{color:var(--text-muted);flex-shrink:0;align-items:center;display:flex}.k-upload-done-banner{color:var(--accent-green);background:var(--accent-green-dim);border-radius:var(--radius-md);border:1px solid #22c55e40;align-items:center;gap:8px;padding:10px 14px;font-size:13px;display:flex}.k-upload-done-close{flex-shrink:0;margin-left:auto}.k-url-desc{color:var(--text-secondary);margin:0;font-size:13px;line-height:1.55}.k-url-row{align-items:stretch;gap:8px;display:flex}.k-url-input-wrap{flex:1;position:relative}.k-url-icon{color:var(--text-muted);pointer-events:none;position:absolute;top:50%;left:11px;transform:translateY(-50%)}.k-url-input{background:var(--bg-secondary);border:1px solid var(--border);border-radius:var(--radius-md);width:100%;color:var(--text-primary);transition:border-color var(--transition), box-shadow var(--transition);outline:none;padding:9px 12px 9px 32px;font-family:inherit;font-size:13px}.k-url-input:hover{border-color:var(--text-muted)}.k-url-input:focus{border-color:var(--accent-blue);box-shadow:0 0 0 3px #4f8ef726}.k-url-input::placeholder{color:var(--text-muted)}.k-url-error{color:var(--accent-red);align-items:center;gap:6px;font-size:12.5px;display:flex}.k-url-success{color:var(--accent-green);align-items:center;gap:7px;font-size:12.5px;font-weight:500;display:flex}.k-url-tips{flex-direction:column;gap:8px;display:flex}.k-url-tip-list{flex-direction:column;gap:6px;padding:0;list-style:none;display:flex}.k-url-tip-list li{color:var(--text-secondary);padding-left:14px;font-size:12.5px;line-height:1.5;position:relative}.k-url-tip-list li:before{content:"·";color:var(--text-muted);position:absolute;left:4px}.btn.active-mode{background:var(--bg-card-hover);color:var(--text-primary);border-color:var(--border)}.btn-primary-active{background:var(--accent-blue-hover)!important}.knowledge-empty-sub{color:var(--text-muted);font-size:12px}.knowledge-title-wrap{min-width:0}.conversations-page{height:calc(100vh - var(--header-height));display:flex;overflow:hidden}.conv-sidebar{border-right:1px solid var(--border-light);background:var(--bg-secondary);flex-direction:column;width:300px;min-width:300px;display:flex;overflow:hidden}@media (width<=700px){.conv-sidebar{z-index:10;width:100%;min-width:0;position:absolute;inset:0}.conv-sidebar.hidden{display:none}.conv-chat{z-index:20;position:absolute;inset:0}}.conv-sidebar-header{border-bottom:1px solid var(--border-light);padding:16px 16px 12px}.conv-sidebar-title{color:var(--text-primary);margin-bottom:10px;font-size:15px;font-weight:700}.conv-search-row{align-items:center;gap:6px;display:flex}.conv-search{flex:1;position:relative}.conv-search-icon{color:var(--text-muted);position:absolute;top:50%;left:9px;transform:translateY(-50%)}.conv-search-input{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-md);width:100%;color:var(--text-primary);transition:border-color var(--transition), box-shadow var(--transition);outline:none;padding:7px 10px 7px 28px;font-family:inherit;font-size:12.5px}.conv-search-input:hover{border-color:var(--text-muted)}.conv-search-input:focus{border-color:var(--accent-blue);box-shadow:0 0 0 3px #4f8ef726}.conv-search-input::placeholder{color:var(--text-muted)}.conv-sort-btn{border-radius:var(--radius-sm);border:1px solid var(--border);background:var(--bg-card);width:28px;height:28px;color:var(--text-muted);cursor:pointer;transition:all var(--transition);outline:none;flex-shrink:0;justify-content:center;align-items:center;display:flex}.conv-sort-btn:hover{background:var(--bg-card-hover);color:var(--text-primary);border-color:var(--text-muted)}.conv-sort-btn:focus-visible{box-shadow:0 0 0 3px #4f8ef74d}.conv-filter-tabs{border-bottom:1px solid var(--border-light);scrollbar-width:none;align-items:center;gap:4px;padding:8px 12px;display:flex;overflow-x:auto}.conv-filter-tabs::-webkit-scrollbar{display:none}.conv-filter-tab{color:var(--text-muted);cursor:pointer;white-space:nowrap;transition:all var(--transition);background:0 0;border:1px solid #0000;border-radius:20px;outline:none;align-items:center;gap:4px;padding:4px 10px;font-family:inherit;font-size:12px;font-weight:500;display:inline-flex}.conv-filter-tab:hover{background:var(--bg-card);color:var(--text-primary)}.conv-filter-tab.active{background:var(--accent-blue-dim);color:var(--accent-blue);border-color:#4f8ef74d}.conv-filter-tab-count{background:var(--bg-secondary);color:var(--text-muted);border-radius:8px;padding:1px 5px;font-size:10px;font-weight:600}.conv-filter-tab.active .conv-filter-tab-count{color:var(--accent-blue);background:#4f8ef726}.conv-list{flex:1;overflow-y:auto}.conv-item{cursor:pointer;transition:background var(--transition);border-bottom:1px solid var(--border-light);align-items:flex-start;gap:10px;padding:12px 14px;display:flex}.conv-item:hover{background:var(--bg-card)}.conv-item.active{background:var(--accent-blue-dim)}.conv-item-avatar-wrap{flex-shrink:0;margin-top:1px;position:relative}.conv-item-avatar{border-radius:9px;justify-content:center;align-items:center;width:34px;height:34px;font-size:13px;font-weight:700;display:flex}.conv-agent-dot{background:var(--accent-green);color:#fff;border:2px solid var(--bg-secondary);border-radius:50%;justify-content:center;align-items:center;width:16px;height:16px;display:flex;position:absolute;top:-4px;right:-4px}.conv-item-body{flex:1;min-width:0}.conv-item-top{justify-content:space-between;align-items:center;gap:8px;display:flex}.conv-item-name{color:var(--text-primary);white-space:nowrap;text-overflow:ellipsis;font-size:13px;font-weight:600;overflow:hidden}.conv-item-time{color:var(--text-muted);white-space:nowrap;flex-shrink:0;font-size:11px}.conv-item-page{color:var(--text-muted);white-space:nowrap;text-overflow:ellipsis;margin-top:2px;font-family:monospace;font-size:11px;overflow:hidden}.conv-item-preview{color:var(--text-muted);white-space:nowrap;text-overflow:ellipsis;margin-top:2px;font-size:11.5px;overflow:hidden}.conv-item-meta{align-items:center;gap:6px;margin-top:4px;display:flex}.conv-warm-badge{color:var(--accent-red);background:var(--accent-red-dim);border-radius:8px;align-items:center;gap:3px;padding:1px 5px;font-size:10px;font-weight:700;display:inline-flex}.conv-msg-count{color:var(--text-muted);font-size:11px}.conv-status-dot{background:var(--text-muted);border-radius:50%;width:6px;height:6px;margin-left:auto}.conv-status-dot.active{background:var(--accent-green);box-shadow:0 0 5px var(--accent-green)}.conv-unread-dot{background:var(--accent-blue);width:7px;height:7px;box-shadow:0 0 4px var(--accent-blue);border-radius:50%;flex-shrink:0}.conv-chat{background:var(--bg-primary);flex-direction:column;flex:1;display:flex;overflow:hidden}.conv-chat-header{border-bottom:1px solid var(--border-light);background:var(--bg-secondary);flex-wrap:wrap;justify-content:space-between;align-items:flex-start;gap:12px;padding:14px 20px;display:flex}.conv-chat-header-left{align-items:flex-start;gap:12px;display:flex}.conv-chat-avatar{border-radius:10px;flex-shrink:0;justify-content:center;align-items:center;width:38px;height:38px;margin-top:2px;font-size:15px;font-weight:700;display:flex}.conv-chat-name{color:var(--text-primary);align-items:center;gap:8px;font-size:15px;font-weight:700;display:flex}.warm-tag-inline{color:var(--accent-red);background:var(--accent-red-dim);border-radius:10px;align-items:center;gap:3px;padding:2px 7px;font-size:11px;font-weight:600;display:inline-flex}.conv-visitor-meta{color:var(--text-muted);flex-wrap:wrap;align-items:center;gap:12px;margin-top:4px;font-size:12px;display:flex}.conv-visitor-meta-item{align-items:center;gap:4px;display:flex}.conv-page-link{color:var(--text-muted);font-family:monospace;font-size:11px;text-decoration:none}.conv-page-link:hover{color:var(--accent-blue);text-decoration:underline}.conv-view-lead-btn{color:var(--accent-blue);background:var(--accent-blue-dim);cursor:pointer;transition:all var(--transition);border:1px solid #4f8ef740;border-radius:8px;outline:none;align-items:center;gap:4px;padding:2px 8px;font-family:inherit;font-size:11px;font-weight:500;display:inline-flex}.conv-view-lead-btn:hover{background:#4f8ef733}.conv-header-actions{flex-shrink:0;align-items:center;gap:8px;display:flex}.conv-score-badge{border-radius:10px;padding:4px 10px;font-size:12px;font-weight:700}.btn-join-chat{background:var(--accent-blue);color:#fff;border:1px solid var(--accent-blue);border-radius:var(--radius-md);cursor:pointer;transition:all var(--transition);outline:none;align-items:center;gap:7px;padding:8px 16px;font-family:inherit;font-size:13px;font-weight:600;display:inline-flex}.btn-join-chat:hover{background:var(--accent-blue-hover);border-color:var(--accent-blue-hover)}.btn-join-chat:focus-visible{box-shadow:0 0 0 3px #4f8ef74d}.agent-joined-badge{background:var(--accent-green-dim);color:var(--accent-green);border-radius:var(--radius-md);align-items:center;gap:6px;padding:7px 14px;font-size:13px;font-weight:600;display:inline-flex}.conv-leave-btn{color:var(--text-muted);border:1px solid var(--border);border-radius:var(--radius-md);cursor:pointer;transition:all var(--transition);background:0 0;outline:none;align-items:center;gap:5px;padding:6px 12px;font-family:inherit;font-size:12px;font-weight:500;display:inline-flex}.conv-leave-btn:hover{color:var(--accent-red);border-color:var(--accent-red);background:var(--accent-red-dim)}.conv-leave-btn:focus-visible{box-shadow:0 0 0 3px #ef444440}.conv-messages{flex-direction:column;flex:1;gap:16px;padding:20px;display:flex;overflow-y:auto}.msg-date-sep{color:var(--text-muted);align-items:center;gap:10px;margin:4px 0;font-size:11px;display:flex}.msg-date-sep:before,.msg-date-sep:after{content:"";background:var(--border-light);flex:1;height:1px}.msg-row{align-items:flex-end;gap:8px;display:flex}.msg-row.user{flex-direction:row-reverse}.msg-row.agent,.msg-row.bot{flex-direction:row}.msg-avatar{border-radius:8px;flex-shrink:0;justify-content:center;align-items:center;width:28px;height:28px;display:flex}.msg-avatar.bot{background:var(--accent-blue-dim);color:var(--accent-blue)}.msg-avatar.agent{background:var(--accent-green-dim);color:var(--accent-green)}.msg-avatar.user{background:var(--bg-card);color:var(--text-secondary)}.msg-bubble-wrap{flex-direction:column;gap:3px;max-width:65%;display:flex;position:relative}.msg-row.user .msg-bubble-wrap{align-items:flex-end}.msg-sender{color:var(--text-muted);padding:0 4px;font-size:11px;font-weight:500}.msg-bubble{word-break:break-word;border-radius:14px;padding:10px 14px;font-size:13.5px;line-height:1.55}.msg-bubble.user{background:var(--accent-blue);color:#fff;border-bottom-right-radius:4px}.msg-bubble.bot{background:var(--bg-card);color:var(--text-primary);border:1px solid var(--border-light);border-bottom-left-radius:4px}.msg-bubble.agent{background:var(--accent-green-dim);color:var(--text-primary);border:1px solid #22c55e33;border-bottom-left-radius:4px}.msg-time{color:var(--text-muted);padding:0 4px;font-size:10.5px}.msg-actions{flex-direction:row;gap:2px;padding:0 4px;display:none}.msg-bubble-wrap:hover .msg-actions{display:flex}.msg-action-btn{background:var(--bg-card);width:22px;height:22px;color:var(--text-muted);cursor:pointer;transition:all var(--transition);border:none;border-radius:5px;outline:none;justify-content:center;align-items:center;padding:0;display:flex}.msg-action-btn:hover:not(:disabled){background:var(--bg-card-hover);color:var(--text-primary)}.msg-action-btn:disabled{opacity:.4;cursor:not-allowed}.typing-indicator{background:var(--accent-green-dim);border:1px solid #22c55e33;border-radius:14px 14px 14px 4px;align-items:center;gap:4px;width:fit-content;padding:10px 14px;display:flex}.typing-indicator span{background:var(--accent-green);border-radius:50%;width:6px;height:6px;animation:1.2s ease-in-out infinite typing-bounce;display:block}.typing-indicator span:nth-child(2){animation-delay:.2s}.typing-indicator span:nth-child(3){animation-delay:.4s}@keyframes typing-bounce{0%,60%,to{opacity:.6;transform:translateY(0)}30%{opacity:1;transform:translateY(-5px)}}.conv-input-area{border-top:1px solid var(--border-light);background:var(--bg-secondary);padding:14px 20px}.quick-reply-row{scrollbar-width:none;flex-direction:row;gap:6px;padding:0 0 10px;display:flex;overflow-x:auto}.quick-reply-row::-webkit-scrollbar{display:none}.quick-reply-chip{white-space:nowrap;border:1px solid var(--border);background:var(--bg-card);color:var(--text-secondary);cursor:pointer;transition:all var(--transition);border-radius:20px;outline:none;flex-shrink:0;align-items:center;padding:5px 12px;font-family:inherit;font-size:12px;font-weight:500;display:inline-flex}.quick-reply-chip:hover{background:var(--bg-card-hover);color:var(--text-primary);border-color:var(--accent-blue)}.conv-input-wrap{align-items:center;gap:8px;display:flex}.conv-input{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-md);color:var(--text-primary);transition:border-color var(--transition), box-shadow var(--transition);outline:none;flex:1;padding:10px 14px;font-family:inherit;font-size:13.5px}.conv-input:hover{border-color:var(--text-muted)}.conv-input:focus{border-color:var(--accent-blue);box-shadow:0 0 0 3px #4f8ef726}.conv-input::placeholder{color:var(--text-muted)}.conv-send-btn{border-radius:var(--radius-md);background:var(--accent-blue);color:#fff;border:1px solid var(--accent-blue);cursor:pointer;width:38px;height:38px;transition:all var(--transition);outline:none;flex-shrink:0;justify-content:center;align-items:center;display:flex}.conv-send-btn:hover:not(:disabled){background:var(--accent-blue-hover);border-color:var(--accent-blue-hover)}.conv-send-btn:focus-visible{box-shadow:0 0 0 3px #4f8ef74d}.conv-send-btn:disabled{opacity:.4;cursor:not-allowed}.conv-char-count{color:var(--text-muted);white-space:nowrap;flex-shrink:0;font-size:11px}.conv-char-count.over{color:var(--accent-red);font-weight:600}.conv-input-hint{color:var(--text-muted);align-items:center;gap:5px;margin-top:8px;font-size:11.5px;display:flex}.conv-bot-footer{border-top:1px solid var(--border-light);background:var(--bg-secondary);color:var(--text-secondary);align-items:center;gap:8px;padding:12px 20px;font-size:13px;display:flex}.link-btn{color:var(--accent-blue);cursor:pointer;background:0 0;border:none;padding:0;font-size:13px;font-weight:500;text-decoration:underline}.conv-empty{color:var(--text-muted);text-align:center;flex-direction:column;flex:1;justify-content:center;align-items:center;gap:12px;padding:40px;font-size:14px;display:flex}.conv-empty-icon{background:var(--bg-card);border:1px solid 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